Industry News

Experts: Personal e-mail gets best reply Group messages get rejected, dismissed
When it comes to sending e-mails, the personal touch is best because the more people the message is copied to, the less likely the recipients will reply. E-mailing individuals separately, instead of in groups, is much more effective, according to scientists in Haifa, Israel.
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Top AOL Executive Resigns in Management Shake-Up
By DAVID D. KIRKPATRICK and KENNETH N. GILPIN
Robert W. Pittman resigned today as chief operating officer of AOL Time Warner Inc. after coming under pressure from company's executives and its board in the most public repudiation yet of the promises behind the merger between America Online and Time Warner.
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Tech activists fight for anti-copying debate
Richard Stallman and a New York group, among others, disrupt a Commerce Department meeting where big media companies discuss the future of digital rights management.
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With Upgrade to Software, MSN May Nip at AOL's Heels
Microsoft, which has yet to find a formula to compete profitably with America Online in the Internet market, is preparing to roll out this fall a new version of its Internet access software that is meant to exploit the perceived weakness of its rival's parent, AOL Time Warner.
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